Your next career starts with Acosta Europe.
Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an Account Manager for our partner Disrupt.
If you can bring the passion for Disrupt and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same!
Role Details:
Job Title: Account Manager – Meta
Reporting to: Account Director – Disrupt
Salary: Competitive
Bonus : 10 % Performance based
Hours per week: 37.5 hrs
Main purpose of role:
The Account Manager role is the heart of the project management, administration and invoicing process within Disrupt. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs
Location:
Hybrid – Mainly home based with some travel into London Meta office (Some weekend working will be a requirement when projects are live at the weekend)
Key Tasks and Responsibilities:
Strategic Direction
• To play an active part in the strategic direction of the Meta Account and business
• To review and propose new ways of working for current processes / procedures with the aim of
driving efficiency and growing the business supply to Meta
Communication
Management of Account Briefing Process
• Ensure Account activity briefs are produced (if appropriate) and sent to the field
• Ensure any visual aids are compiled for the field
• Ensure relevant information is set up on DSP reporting system and or GC
• Ensure Personnel are booked for each activity
• Ensure supporting material is sent to the team as needed
• Ensure transport and accommodation is booked for each event
• Cost code all activities and ensure invoicing to the respective parties is submitted on time
• Liaise with both Meta and Mosaic so that communication throughout each project is first class
Fleet Management – as applicable
• Be responsible for ordering/collecting the vehicles hired and maintaining all records relating to.
• Fuel reconciliation, expenses , driver deductions & hire vehicle damage / fine deductions
• Main point of contact for all fleet related queries on Account
New Business
• Support as appropriate with New Business Projects, Meta related or more widely
Reporting/Data Recording
• Set up reporting parameters for each activity – inline with clients information requirements
• Progressing data / results from field team to ensure all received within agreed timelines
• Data and image verification – contacting Sub-Contractors to validate and reporting any SubContractor issues to Communications and Engagement Manager
• Preparation of client presentations, showing the value add and ROI connected with each project
• Adhoc reporting as requested, including some weekends
• Report real time data and images as needed to Meta
Call file Management (only applicable for retail centred activities)
• Ensure calls are added/ removed when required and rebooked as applicable
• Manage any requirements for changes to call file
Technical
• Loading of relevant scripts in line with client objectives for periodic questions
• Scripts to be in line with standard process
• First line of support for any script/reporting issues from the field including App support
• CEST testing task for 10% of the personnel each month on the Meta projects
Financials
• Upload visits + rate cards for Sub-Contractor Self-Bill based on activity pay agreed with line
manager
• Activity bonus verification and upload onto Sub-Contractor Self-Bill
Administration
• Booking meetings, accommodation and flights for the team
• Ordering Stationery
• Forwarding enquiries to the relevant contact
• Sending out paperwork / bonus rewards / gifts as needed
• Liaising with Finance and the issue of invoices against each PO/job number
Social Media
• Suggest and produce social media content for Acosta Marketing Team to utilise on social media
o Ensure client sign off if it mentions the brand
o Ensure field staff are happy to be featured if appear in photos
Other Requirements
• Regularly read and follow Company policies and procedures at all times. Polices can be found on the
intranet or by asking a member of the HR Team
• ½ day visit with field team once a month (Could be weekend depending on when campaigns are live)
• Take personal responsibility to comply with Health & Safety Regulations
• Take responsibility for your own personal development and ensure all mandatory training is
completed on time
• Adhere to all General Data Protection Rules and policies (GDPR)
Values
As a genuinely values-driven, people centric business, we put our people at the centre of everything we do. Our teams build strong relationships with clients and put their needs first, however big or small the project. To protect our culture it is essential everyone in the team role models and operates in line with our workplace values and behaviours
What’s in it for you?
This role offers a genuine opportunity to develop your commercial skills and achieve your career ambitions in a bold and dynamic business that invests in people. We offer flexibility and real opportunities for personal and professional development.
Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.
Guiding Principles
Our culture is at the core of everything we do. Our relationships and behaviours are interwoven with our Guiding Principles which represent who we are, what we stand for and how we conduct ourselves.
To safeguard our culture, everyone in Acosta Europe aspires to and operates in-line with our Guiding Principles:
Acosta Europe is an equal opportunities employer.
Our mission is to welcome everyone and create inclusive teams.
We celebrate difference and encourage everyone to join us and be themselves at work!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
