Your next career starts with Acosta Europe.
Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking a Level 2 Support Engineer to be the escalation point for requests and faults on our established helpdesk team and keep the service running optimally.
If you can bring the passion for customer service, a strong technical knowledge and have the enthusiasm to help guide IT Support Services Team to continued success, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same!
Role Details
Salary – Between £28,000 and £32,000 dependant on experience
Bonus – 5%
As a Level 2 Support Engineer, you will:
What skills can I expect to develop in this role?
Customer Service, Critical Thinking, Systems Knowledge, Commercial Awareness, Influencing skills and Negotiation.
Who are we looking for?
You will be focused on delivering world class customer service that will deliver long term mutual success for both your team and Acosta Europe. Strong communication skills and the desire to succeed are essential. Ideally you will have previous experience within a technical support role we will also consider applications from ambitious and motivated individuals with experience from other sectors.
You must hold a full manual driving licence. Occasional travel may be required.
Required Skills
Desirable
Required Qualifications
What’s in it for you?
This role would suit an energetic and focused individual who wants to develop their career in IT. It offers a genuine opportunity to develop your IT skills and achieve your career ambitions in a bold and dynamic business that invests in people We offer flexibility, hybrid working and real opportunities for personal and professional development. You will receive excellent training and enjoy superb benefits including a bonus (subject to performance), contributory pension and healthcare plans assurance. Working hours are flexible, but standard hours between 9am and 5:30pm, Monday to Friday. Infrequent evening and weekend work may be required in exceptional circumstances.
Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.
Guiding Principles
Our culture is at the core of everything we do. Our relationships and behaviours are interwoven with our Guiding Principles which represent who we are, what we stand for and how we conduct ourselves. To safeguard our culture, everyone in Acosta Europe aspires to and operates in-line with our Guiding Principles:
Acosta Europe is an equal opportunities employer.
Our mission is to welcome everyone and create inclusive teams.
We celebrate difference and encourage everyone to join us and be themselves at work!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
