Personal Shoppers – Heathrow Full Time Permanent

Your next career starts with Acosta Europe.

We are seeking Mandarin, Vietnamese, Japanese, Italian, German and Arabic speakers

Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking a Personal Shopper to represent our partner Heathrow to drive brand awareness and sales of their products.

If you can bring the passion for sales and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same!

Heathrow Airport started out as a private airfield in 1930 to the present day, now known as London Heathrow, it handles over 80 million international passengers annually and is the largest airport in the UK. Imagine being able to make a positive impact on such a large number of peoples‘ airport experience!

The role of a Personal Shopper is to provide a complimentary, stylist trained shopping experience for passengers that book the service. You will actively promote Heathrow as a retail destination by bringing the latest promotions and collections to life by using your knowledge and understanding of the products and brands that are available.

As a Personal Shopper for London Heathrow, you will:

• Act as the face of the Heathrow brand with responsibility for driving sales to meet sales targets and KPI’s.
• Approach passengers on the floor within the Terminal to introduce the Personal Shopper Service and encourage sales.
• Fulfil pre booked appointments with a variety of clients – tailoring the service to their individual needs and style
• Escort and provide product/brand and styling advice to VIP clients from the VIP Suites and Personal Shopper Lounge.
• Build a strong client base with frequent flyers and proactively drive sales through this channel, creating a client book.
• Increase passenger awareness of the Personal Shopper service.
• Assist all passengers with enquires in a polite and professional way.
• Complete shift reports and administration requirements and monitor performance against KPI’s which will be fed to your Team Leader

What skills can I expect to develop in this role?

Relationship building, Product Education, Sales Skills and Commercial awareness, enhancing Business Performance.

Who are we looking for?

You will be excited about representing a great brand, show resilience, drive and tenacity to succeed. You will be able to work 5 shifts a week, a mixture of early and late shifts (6am-2pm) and (1:30pm-9:30pm) including weekends.

What’s in it for you?

This role offers a genuine opportunity to develop your commercial skills and achieve your career ambitions in a bold and dynamic business that invests in people. We offer flexibility and real opportunities for personal and professional development. In return you’ll enjoy excellent training and superb benefits.

Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.