Your next career starts with Acosta Europe.
Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We are seeking a Senior Operations Executive – Field Delivery for our Flexforce team – could you bring the knowledge and creativity that could add value to Flexforce and Acosta Europe. If so, we can offer the opportunity for your experience and knowledge to grow whilst you develop your career in a supportive and dynamic environment
Flexforce are the UK’s largest dedicated data driven tactical agency. You will work collaboratively to achieve operational excellence all client activities across Flexforce driving high standards of field performance, insightful and timely reporting to clients and delivering targeted revenue and profit.
Role Details:
Job Title : Senior Operations Executive – Field Delivery
Salary : £25,000
Bonus : 10% Performance Based Bonus
Hours Per Week : 37.5 Hrs
The Role’s Mission :
The Field Performance Executive role focusses on the quality of our database of contractors and how their activity delivers the expected results to our clients. We are passionate about delivering first-class support to our clients and internal Group colleagues, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to ensure that our activities are in line with both our clients’ and business’ needs.
Key Responsibilities :
Activity Booking
Select appropriate sub-contractors to approach taking location and experience into consideration
Make contact via telephone, email , SMS with sub-contractors
Confirm bookings with sub-contractors
Work with Operations Team with booking as and when required to ensure our coverage targets are met
To support Operations Teams in utilising any new starters to fully realise the data opportunities
Look at ways of achieving economies to drive cost savings i.e. briefing , pay , mapping visits to geographically best located person saving travel expenses
Live Activity Management
If sub-contractors drop visits to ensure these are rebooked and uploaded onto the campaign
Ad-hoc recruitment
Identify gaps in coverage and liaise with relevant Operations Executive – Recruitment
Use relationships with sub-contractors to receive recommendations and referrals in to fill gaps in coverage
Working closely with Acosta Europe recruitment functions
Co-ordination of core team support for recruitment and coverage
Quality control
Building relationships with sub-contractor to support and resolve performance issues
Manage any confirmed poor performance either via additional support or removal from all activity dependant following internal processes
Work closely with Insight Analyst to provide up to date tools to aid booking and sub-contractor performance
Monitor activity coverage and support bringing into line with flexforce KPIs
To complete one day in trade every month to sense check sub-contractor briefs and report forms are create to enable the best possible outcomes
To review existing database
To confirm sub-contractors already registered are still active and ready to accept projects
Required Skills
Excellent verbal and written communication
Thorough attention to detail
Strong self-management & organisational skills
Effective use of time & prioritising tasks
Confidence in decision making
Preferred Skills :
Ability to communicate confidently with the field team and head office staff of all levels
Ensures communication is always timely, efficient and accurate
Create and distribute communication to whole team ensuring everyone is kept up to date with the latest information regarding bookings and coverage
Suggest/ implement new administrative or cost-saving ideas for booking efficiency with backing of Account Manager team
Has the ability to take on all aspects of role and own it, reacting positively to changes in the workplace as they occur
Ability to create a rep support network across a multitude of clients and campaigns running at the same time
Positive, proactive manner than engages across all levels of the business with the purpose of delivering the best results, all of the time
Strives to help others develop competencies and a performance level beyond their own
Essential Information :
Ideally a car driver to enable field visits, meetings with sub-contractors and attendance at Acosta Europe offices
Hybrid working between home and offices
Values
Our people and our clients are at the core of everything we do. The relationships made between our teams are interwoven with our values which empower our people to act on the needs of clients with passion and integrity, no matter how big or small the project.
To safeguard our culture, it is paramount everyone in our business aspires to and operates in-line with our workplace behaviours and values
Guiding Principles
Our culture is at the core of everything we do. Our relationships and behaviours are interwoven with our Guiding Principles which represent who we are, what we stand for and how we conduct ourselves.
To safeguard our culture, everyone in Acosta Europe aspires to and operates in-line with our Guiding Principles:
Acosta Europe is an equal opportunities employer.
Our mission is to welcome everyone and create inclusive teams.
We celebrate difference and encourage everyone to join us and be themselves at work!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Here at Acosta, passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.
We are career makers, not just job creators. Apply now to join #OurATeam
