Your next career starts with Acosta Europe.
Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an Operations Executive to represent our partner Nestlé NIM.
If you can bring the passion and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same!
Nestlé is the world’s largest food & beverage company. The successful applicant will get the opportunity to work across a multi category operation covering Confectionery, Beverages, Petcare, Cereals, Waters, Food and Nutrition.
Role Details:
Salary: £25,000
Bonus: 10% Performance Related Bonus
Reporting to: Account Manager / Operations Manager / Controller
Main purpose of role: The Operations Executive role is the heart of the Administrative process within each Account. We are passionate about delivering first-class support to our teams and clients, tailored to meet and exceed their needs. We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs
Key Tasks and Responsibilities
Administration & Data Management
Daily download of retailer sales data
Management of master data management in line with standard process, ensuring master data is accurate at all times
Forward enquiries to the relevant contact
Update and maintain the team attendance log, attendance breakdown and contact details spreadsheet (if appropriate)
Covering of reception desk as appropriate
Holiday cover support for the Operations Executive team
Support field managers with booking meetings, accommodation and flights for the team
Technical
Support with loading of relevant scripts in line with client objectives for periodic questions
Scripts to be in line with standard process
Support for any software issues from the field team with use of Service Now to manage operational support tickets
Validate all updates and changes made to Field Execution Tool via testing
Communicate completion of updates together with any potential impacts to users
Fleet Management
Main point of contact for all fleet related queries on Account and updating all relevant systems
Responsible for maintaining list of drivers/ vehicles in C-track
Support with booking/ managing hire cars
Accidents
Support field managers in liaising with IT for with quick turnaround of IT equipment
Call file Management
Ensure calls are added/ removed when required and that address and territory details are always accurate
Support with any requirements for changes to call file
Use of Geoplan territory planning tool
Reporting
Completing basic reporting, where no analysis of data is required (downloads into charts / graphs / reports) with use of basic formulas such as vlookups
Exporting required data from 360 as required by Field Management team and putting into useable format
Support for Account Briefing Process
Ensure Account activity briefs are produced (if appropriate) and sent to the field
Ensure any visual aids/ training documentation are compiled for the field
Ensure relevant information is set up in relevant systems
Client Communication (if applicable)
First point of contact for the client regarding operational queries
Responsible for management of client operational requirements
New Business (if applicable)
Support as appropriate with New Business Projects
Client Review Presentations (if applicable)
Help in building quarterly client review presentations
Analysing required operational information, and ensuring the output is relevant for the client’s needs
Building Powerpoint presentations to simplify the findings and outputs
Financials (if applicable)
Fuel reconciliation, expenses, driver deductions & hire vehicles
Management of credit card reconciliations and ensuring deadlines are met for payroll
Strategic Direction
To play an active part in the strategic direction of the Account and business
To review and propose new ways of working for current processes / procedures
Other Requirements
Minimum of 1 field visit and 1 meeting attendance per quarter
Regularly read and follow Company policies and procedures at all times. Polices can be found on the intranet or by asking a member of the HR Team.
Take personal responsibility to comply with Health & Safety Regulations
Take responsibility for your own personal development and ensure all mandatory training is completed on time
Adhere to all General Data Protection Rules and policies (GDPR)
JOIN THE TEAM
Got what it takes?
In your application we want to see your personal style – what makes you tick and why you think your next opportunity is here with us.
We are career makers, not just job creators. Apply now to join #OurATeam
