Account Manager – Flexforce Full Time Permanent

Join Acosta Europe and work with some of the most exciting and globally recognised brands while being rewarded with a role you will genuinely enjoy.

We are seeking an Account Manager for our Flexforce team to join our team working on a ‘Hybrid’ basis in our Head Office in Central Woking (Parking is provided or for any train travellers we are right next to the train station!). This hybrid role involves working full-time in the office two days a week in Woking, offering a balance between on-site engagement and remote flexibility.

Could you bring the knowledge and creativity that could add value to Flexforce and Acosta Europe. If so, we can offer the opportunity for your experience and knowledge to grow whilst you develop your career in a supportive and dynamic environment.

Acosta Europe’s Flexforce team is the UK’s largest dedicated data driven tactical agency. You will work collaboratively to achieve operational excellence on all client activities across our Flexforce business, helping to drive high standards of field performance, insightful and timely reporting to clients and delivering targeted revenue and profit.

Job Title: Account Manager

Salary : £40,000

Bonus : 10 % Performance related Bonus

Hours per week: 37.5 Hours

Main purpose of the role :

The Account Manager leads client accounts, drives business development, ensures performance against key performance indicators (KPIs), and fosters strong client relationships. This role involves overseeing a team that executes strategies, optimises investments, and contributes to the long-term success of both the client and the company. As an Account Manager at Flexforce, you will coordinate field merchandising activities and ensure flawless execution of tactical activities in key retailers, focusing on FMCG. You will need to establish and maintain relationships with current and new client contacts who will range in their roles across Sales, Marketing, Net Revenue, Operations, Finance and our internal stakeholders. Absolute focus on delivering our client’s needs and meeting their expectations is at the centre of our collective purpose.

Key Tasks and Accountabilities:

• Manage a portfolio of accounts across FMCG brands
• Seek to understand our client’s objectives, agree on key performance areas with the client to always provide excellent levels of customer service
• Provide recommendations for continuous process improvement in response to changing customer requirements
• Develop new opportunities into compelling commercial business propositions to the client
• Monitor and deliver financial KPIs, including sales and profitability targets

Responsibilities of the Role

• Identify areas of opportunity to provide added value services, whether existing or new, tailored to brand solutions
• Develop compelling business propositions and present them to customers in a persuasive and collaborative manner
• Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements
• Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes
• Own and grow all aspects of commercials aligned to your portfolio
• Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements
• Identify and communicate opportunities for operational improvement and support implementation as required
• Co-operate with line manager to identify and develop new and existing business opportunities
• Encourage and receive feedback to strive for continuous improvement
• Provide regular reports on the status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities
• Ensure the team understands the client and company business strategies, motivating them to achieve goals
• Coach, develop, and train direct reports and wider team members to improve performance and drive motivation
• Create and implement clear development plans for team members, ensuring alignment with KPIs and the annual appraisal process
• Hold regular team meetings, ensuring they are motivating, performance driven and solution orientated

Skills/Experience Required

• An excellent communicator with demonstrable negotiating and influencing skills
• A good listener who is highly customer-focused, with a consultative and collaborative account management style
• An ability to build trust and rapport and to develop strong, lasting customer relationships
• A can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard
• An ability to understand and identify customer needs and develop practical, compelling solutions
• A financially aware individual who can work to budgets and deliver agreed performance targets
• Preferred background working with or in major retailers or an account management background
• Good written, Excel, oral, and communication skills; capable of operating at a senior level within brands and internally

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

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Acosta Europe is an equal opportunities employer.

Our mission is to welcome everyone and create inclusive teams.

We celebrate difference and encourage everyone to join us and be themselves at work!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.