Your next career starts with Acosta Europe.
Acosta Europe is a people business with a progressive approach, we operate as part of one of the largest Sales and Marketing agencies in the world. We have an exciting opportunity for an Operations Manager to join our UK head office team in a challenging and diverse role.
Job Title : Operations Manager
Reporting to : Operations Lead
Hours Per Week : 37.5 Hours
Salary : Competitive
Main purpose of role: To drive performance, motivation, and efficiency within the Operations Executive team, ensuring first-class support to teams and clients, and achieving operational excellence.
Key Tasks and Responsibilities
Strategy
Contribute to the strategic direction of the Account, Operations team, and business.
Propose and implement new processes for efficiency.
Leverage personal experience and best practices to excel in the field.
Leadership
Lead and coach the team to deliver timely, efficient services.
Set and implement challenging and motivating annual objectives.
Ensure team alignment with client and business strategies.
Develop and train team members to enhance motivation and performance.
Maintain clear Development Plans aligned with KPIs.
Fill vacancies promptly to minimize operational disruptions.
Conduct regular team and one-on-one meetings to drive performance.
Technical
Configure and support field execution apps.
Provide first-line software support and validate system updates.
Ensure accurate call and territory management.
Data Management/ Insight/ Reporting
Complete daily data downloads and manage product/store data.
Collaborate with the Insight team for accurate reporting.
Produce relevant client reports and support presentation builds.
Communications
Act as the first point of contact for client operational queries.
Manage client operational requirements and attend relevant meetings.
Communicate group values and ensure best practices are shared.
Compliance
New Business
Other Requirements
Conduct field visits and attend meetings quarterly.
Adhere to Health & Safety Regulations and GDPR policies.
Take personal responsibility for professional development.
Here at Acosta, passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional.
We are career makers, not just job creators. Apply now to join #OurATeam
Acosta Europe is an equal opportunities employer.
Our mission is to welcome everyone and create inclusive teams.
We celebrate difference and encourage everyone to join us and be themselves at work!
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
